Shipping time and expenses
For us it is important that you be satisfied, so we try to be more precise, faster and reliable as possible from order to delivery. In fact, during all phases of the purchase process you are provided with all the useful information, from product availability to delivery mode, so that the service we offer you is 100% exhaustive. We care about both the perfect packaging and the times that will only be lower than what we bring on the site, we work to give you the best!
Availability
Within the detail page of each product you will always find indicated if the item is available and the information on the expected delivery date (which may vary according to the payment method chosen).
The levels of availability of a product are:
- Available: The product can be ordered immediately and you will receive it in the indicated shipping times or you can pick it up at one of our pickup points chosen by you.
- Incoming: They are produced in preview or that are finished and must arrive. You can still order it, the shipment will be carried out as soon as the product arrives in stock.
Delivery time and type
On each sheet of a product you can find the delivery time provided.
The delivery times indicated refer to purchases with advance payment through Credit card, PostePay, PayPal, Mark. To know more about payment methods click here
Different payment methods such as Early transfer can change the delivery time as the order will be placed in management only when we receive confirmation of the accreditation in the bank. The delivery date will therefore be subject to the availability of the product at the time we have received confirmation of the payment.
We carry out shipments in two ways seen the type of product sold
Poste1 Italian post service not traceable but with delivery test, the service is fast and accurate, normally within 24 hours you receive the product, rarely in 48/72 hours, this mode is active up to 500Gr.(we are not responsible in case of loss of the parcel or other damage).
Quick and precise GLS Express Courier 24 Hours, service with traceability, will be automatically sent an email with all shipping data and its traceability in real time, this type of shipment is always selectable for all shipping and weight types.
Shipping costs
Shipping rates are calculated at the time of order based on the weight and volume of the package. Except for the most voluminous products you can group more items in a single shipment going to save on the final price of the shipment, in any case the site will calculate everything automatically.
N.B. in case of choice of shipping with payment in cash, will be added 5€ at the cost of normal shipping costs.
IMPORTANT shipping costs will be free for orders over 149,00€
You will see the cost of the shipment listed directly in the final phase of the order.
Insured shipping
During the final phase of the order it is possible to select the "insured shipment" field will apply a small surcharge, ensuring the shipment you will put safe from any damage of the courier or loss of the parcel, in these cases we will provide immediately ourselves to solve the problem to our customer, it will not need the customer to ask refunds to the courier because to that we will think subsequently, this in order not to make you lose time nor to create problems.
Procedure on receipt of goods - Passage of Risk
When we ship a parcel with courier, there is the possibility that it arrives at damaged destination. The reasons can be different: The content can be fragile, the packaging can be delivered during transportation, an operator may have been little careful about the handling of the package, etc. What to do to protect us from this possibility?
In accordance withart. 63 of the Consumer Code, any damage to the packaging/packing of the Products must be from you immediately contested by the application ofthe writing “ MERCE CONTROL RESERVE FOR ...(indicate the motivation)” on the delivery document received by the courier.
The words “RISERVA” allows you to check the goods even at a later time since the courier by law does not allow you to open the package until you have signed.
It is understood that, once signed the delivery document without any dispute, You will be provided with any exceptions regarding the external characteristics of the delivered.
In the event that the carrier has been chosen by you outside of those proposed during purchase, the risk of damage and loss of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of the delivered. In this case, any dispute must be made directly by you against the carrier.