Our Policy for Resis and Warranty the closest to customers:
Whether it's a Rice, our mistake or a product in guarantee that it spoils over time or shows a defect of any kind, the problem is not of the customer but our first, so we make this procedure very easy, that has been purchased recently or so long no matter we are and will remain at complete disposal. to contact us via site or send us an email to: info@fuzion.it or contact us at tel: +39 045 6300001 or whatsapp: +39 3466404367
Easy and Fast Warranty
All products are covered by the manufacturer's conventional warranty and 24 months warranty or Life for certain Products, for compliance defects. In order to benefit from warranty assistance, the Customer must retain the purchase document as it must be exhibited in case of request for assistance.
The warranty of 24 months or Life applies to the product that has a lack of conformity, provided the product is used correctly, in compliance with its intended use and as provided in the technical documentation attached. This guarantee is reserved to the Private Consumer, or to those who make the purchase without indicating in the order form a reference of VAT. In case of lack of conformity, we will repair/replace.
Exceptions of warranty times: Some products, for example, elttronic consumer material or end series or used ecc.ecc. may have warranty exceptions, for example 12 months, in any case always indicated in the product sheet and description on our site.
The time of replacement or repair of the product with us is immediatei, normally upon arrival of the return we provide 24/48 hours in the event of a test, once the problem is ascertained we will send the return as soon as possible taking into account only the time of insertion of the return and therefore have possible shipment, the maximum times in particular cases or for reordering the product etc. do not exceed 15 days.
The item for which the warranty intervention is required must be returned by the full Customer in all its parts (if any documentation and accessories: manuals, etc.), in order to avoid damage during the transport, we recommend to treat the packaging.
It is understood that the customer, where the manufacturer provides it, can also directly contact a service center present in the area, obviously always equipped with a purchase document in original.
Right of withdrawal
Purchases made on our website, such as all purchases remotely by phone or correspondence, since they happen outside commercial premises, are protected by Legislative Decree no.185 of 22 May 1999 and subsequent modifications, which provides for the possibility by the consumer to exercise the right of withdrawal.
The consumer may exercise the right of withdrawal within a period of 14 days from receipt of the goods.
This right consists of the right to return the goods purchased to the supplier without any penalty and without specifying the reason, and in the resulting refund of the purchase price.
Exclusions
The right of withdrawal applies to individuals acting for purposes not related to their professional activity.
Purchases made by retailers and companies are therefore excluded from the right of withdrawal.
The right of withdrawal does not apply to the following categories of products:
a) audiovisual or computer software supports sealed open by the consumer;
b) newspapers, magazines and magazines.
How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the aforementioned period of 14 working days from receipt of the goods, a written communication by sending an email to info@fuzion.it or by a registered letter with notice of receipt addressed to: Fuzion Via B. Remagni, 35/A 37069 Villafranca di Verona, VR - Italy
The communication may be sent by telegram or fax within the same period, provided that it is confirmed by registered letter with reception notice within 48 hours.
This notice must contain the codes of the products that you intend to return, as well as indications on how to refund the expenses incurred (vail, bank transfer, etc.) and any bank details.
The products subject to reconsideration must be returned with care and at the expense of the consumer, intact, in their original packaging and complete with any accessories, to the same address used for the recommended.
Once you have received the goods and verify the integrity of the goods, we will provide, as soon as possible, to credit the customer the cost of the returned products, detaining, where necessary, the amount of the shipping costs that will remain at the expense of the customer.
It is understood that for perishable products, in particular food products, and for care and hygiene products the packages must be intact and sealed (i.e. they must not have been opened) unless the cost is refunded.
Obviously we will not be responsible for any damages that the items subject to reconsideration should suffer during transport (from the customer to our headquarters). In this case we will immediately notify the customer, so if you wish to use the right of withdrawal, we recommend to carry out secure shipments.