Acceptance of general sales conditions
The client with the electronic posting of his own purchase order, accepts unconditionally and obliged to observe in his relations with Fuition these General Conditions, declaring to have read and accepting all the indications provided, taking also that the seller does not It is believed to be bound by different conditions unless otherwise agreed in writing.
The general sales conditions concerning the qualifiable "consumer" customer, will apply only to the natural person who, pursuant to art. 3 of Legislative Decree. no. 206 of 8/10/2005 SS mm, "acts for foreign objects to the business, commercial, artisanal or professional activity eventually carried out". In particular the art. 5 (Biennial warranty duration) and 6 (withdrawal) will only take application and exclusively if the customer is qualified as a consumer.
The customer declares to have examined the General Conditions of Sales before the following of his purchase order and is committed and obliged, once the online purchase procedure is completed, to print or save electronic copy and, in any case, preserving these conditions, already viewed and accepted, pursuant to and For the effects referred to in articles 3 and 4 d. LGS. 185/99 and d. LGS. 206/2005.
Orders
Orders are accepted only and exclusively in writing, or by fax, or via the Internet (online). The customer who sends the order via the Internet will receive, at the end of the procedure, a confirmation communication from the order by e-mail (e-mail), with the indication of the relevant order number; In the hypothesis that, after sending the order, the order number will not appear (spent) the order number will be intended as not accepted, at any effect of law, even if for accounting, administrative or product lacks.
In case you do not receive the confirmation email please check the spam folder or go to your account, created on our site, from which you can monitor the order and download the related documentation.
You can still contact us for more information.
Rules on refunds 60 days. Easy and free
Within 60 days. From receiving your order contact us, we pay for the return costs in case the order has arrived incorrect or with problems of different material from what is described or rethought provided that they are complete, intact and that have not been used.
Repayment times
In most cases, the refund is accredited within 5/7 working starting from the time the product subject to return reaches our logistics center.
Consult the page our return policies.
Prices
All prices entered on the site are to be intended VAT included. Prices can be changed at any time, without notice.
Warranty
All products are covered by the manufacturer's conventional warranty and 24-month warranty for conformity defects. To take advantage of the warranty, the customer must keep the purchase document as it must be exhibited in the event of a request for assistance.
The 24-month warranty applies to the product that present a lack of conformity, provided that the product itself is properly used, in compliance with its intended use and of the provisions of the technical documentation attached. This guarantee is reserved for the private consumer, or to those who make the purchase without indicating a VAT number in the order form. In the event of a lack of conformity, we will repair / replace.
Exceptions of warranty times: some products for example, consumption and end series or used electronic material ecc.ecc. they can have warranty exceptions, for example 12 months, in any case always indicated on the Product Tab and Description on our site.
The replacement times or possible repair of the product with us are immediate, normally upon arrival of the return we provide in the day or up to 24/48 hours in the event of a test, once the problem is ascertained we will ship the return as soon as possible taking into account the rendering time and then dispose Possible shipping, maximum times in special cases or for reorganization produced etc. do not exceed 15 days ..
The article for which the intervention under warranty is required must be returned by the complete customer in all its parts (possible documentation and accessory equipment: manuals, etc ...), also to avoid damage during transport, we recommend taking care of the packaging.
It is understood that the customer, where the producer provides, can also contact a service center in the area, obviously always equipped with an original purchase document.
For us if one of our products fails over time or shows a defect of any kind, the problem is not clienta but our first, so we make this procedure very easy, which has been purchased recently or so much time we are not important and we will remain at complete disposition, so it is Sufficient send us an email to: info@fuzion.it or contact us at tel: +39 045 630001 or whatsapp: +39 3466404367
Payments
Payment can take place in the following ways:
Payment with credit cards
Quick and secure payment on encrypted servers (SSL), credit cards are accepted, we will never know about your credentials.
In case of cancellation of the order, both by the customer and in the event of failure to accept the same by FuZion, the transaction is revealed, in any case the refund will be re-creded directly on the paper used.
Payment with paypal or credit card
PayPal is a simple, safe and immediate method. The transaction is carried out by redirection on secure encrypted servers (SSL).
At the end of the order you will be addressed again to the site Fuzion.it. In case of cancellation of the order, the refund will be re-creded directly on the paper used.
If you have a PayPal account, just log in with your PayPal credentials to confirm payment. We will never be aware of your credentials. In case of cancellation of the order the refund will be carried out directly on your PayPal account.
We will not be responsible for any delays and / or damage caused in cases of reimbursement caused by PayPal services
Payment by Postepay
Quick and secure payment, for those who use Postepay with or without app or has no card type for which our data needs to make a payment in mail or at a tobacconist or sisal / lottomatic barrier ecc.ecc..
In case of cancellation of the order, both by the customer and in the event of failure to accept the same by FuZion, you will proceed to the transfer of the transaction made.
Payment by bank transfer in advance
In case of payment by advance transfer, payment must be made within 1 working day from the order confirmation. The products will be engaged for 3 days and, in case of non-payment, the order will be automatically canceled. The sending of the ordered takes place only at the actual accreditation on the FUCtion C / C, all data relating to Iban and header will be sent at the end of the order conclusion on Fuzion.it.
In the reason only enter the order number. Example: 123456.
FUZION.it does not respond to any delays of accreditation caused by postal or banking services.
Cash on delivery
In the event of cash on delivery, an additional contribution is applied to the total amount of order clearly highlighted at the time of choosing the payment method. Payment must be performed at the courier in cash.
To make money on delivery, a telephone confirmation is required, or by email, for the shipping address and the amount to be paid.
Cash on delivery is only available for shipments in Italy.
N.B. if you choose the payment in cash on delivery and, to delivery you will not pick up or refuse the package without a valid reason, we will still provide the shipping costs to be supplied to be on the way and for the return of the articles at our office.
Therefore, if you want to cancel an order with cash on delivery it must be done promptly as, once the goods have been sent, however you will have to pay the costs indicated above.
Billing
Online sales are exempt from the invoice issue or tax receipt pursuant to art. 22 of the Decree of the President of the Republic of 26/10/1972 n. 633 and Article 2, letter oo) of Presidential Decree of 21 December 1996, n. 696 (as confirmed by resolution no. 274 / E of 5 November 2009), therefore you will receive a document that attests to the sale and which is also valid to activate the warranty.
If you want to receive the invoice you must request it simultaneously on the order.
Obviously the above is not valid for VAT holders to which the invoice will be issued directly.
Availability of products
In the product catalog published on the Fuzion.it website as access and the possibility of forwarding online orders, modify product availability in real time, we do not guarantee the certainty of the immediate availability of the ordered goods. If this fact should be verified, we will be contacted and we will inform you of the waiting times. In this case you can decide whether to escape the order even partially, if you wait for the arrival of the item not available or if you cancel the order. If the waiting times will not receive any additional communication to be directly indicated in the product tab as we intend to accept this condition.
To allow the customer to follow the various phases of his purchase, the order, each time he undergoes a modification, he will have a status indicated by a specific voice. Below are the voices that you can find in the state of your order and its meaning:
- Payment received - We correctly received the payment of your order
- In processing - your order is waiting to be sent
- Sent - Your order has been shipped
- Delivered - Your order was delivered to you
- Waiting to receive the transfer - we are waiting to receive credit transfer
- Pending payment with Poste Italiane - We are waiting to receive the amount through one of the Italian Post Office services.
- Arrival product - you purchased a product not available so we are waiting for your arrival in our warehouses
- Canceled - the order has been canceled
- Refunded - The order amount has been refunded
We remind you that the times indicated on our site are to be understood.
Technical information
The technical information entered on the Fuzion.it site are derived from the information published by the manufacturers of the goods entered in our catalog. Therefore, we reserve the right to modify / adapt the technical, dimensional and photographic information of the catalog products, based on what will be communicated by the producers, even without any notice.
Risk and property
The goods are sent in Porto Franco Insured with charge on the invoice, in the event that the goods were sent to the port assigned behind the customer's indication, the risk and to be considered by the customer by the delivery of the goods to the carrier. At the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the communication, by email, we sent to the order of the order. In case of diffort, the same must be reported on the car letter that accompanies the shipment and confirmed, within 48 hours, by sending specific communication by fax or email to our offices. While intact packaging, the gear must still be verified and accepted with a verification reserve. Each report made without respecting the procedure and the terms indicated will not be taken into consideration. For each statement, the customer assumes full responsibility of what was stated.
Responsibility
We will not be responsible for any damage, direct and / or indirect deriving from the sale of goods and services proposed in the catalog published in the Fuzion.it site, also for delayed and / or non-delivery of the product, neither for the correspondence of the goods to the specifications published on the site, Neither for any other done to us not attributable to a direct way. It is understood that the non-delivery of the goods is obviously involved in the full refund by Fuzion.it of what is possibly paid by the customer.
Contacts
For any request, it is inherent your order and for information and or clarifications, you can contact us with the following ways:
e-mail: info@fuzion.it
telephone: +39 045 6300001 or whatsapp: +39 3466404367
Right of withdrawal
Purchases made on our site, as all distance purchases by telephone or correspondence, since they take place outside commercial premises, are protected by Legislative Decree n.185 of 22 May 1999 and subsequent amendments, which provides for the possibility by the consumer to exercise The right of withdrawal.
The consumer can exercise the right of withdrawal within a period of 14 days from receipt of the goods.
This right consists in the right of return of the property purchased to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.
Exclusions:
The right of withdrawal applies to natural persons acting for purposes not referring to their professional activity.
We are therefore excluded from the right of withdrawal purchases made by retailers and companies.
The right of withdrawal also does not apply to the following product categories:
a) audiovisuals or supports Sealed computer software opened by the consumer;
b) Newspapers, periodicals and magazines.
How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the aforementioned 14 working days of receipt of the goods, a written communication by sending an email to info@fuzion.it or by a registered letter with acknowledgment of receipt addressed to: fuzion Viale Postumia, 43 - 37069 Villafranca di Verona, VR - Italy
The communication can be sent, within the same term, also by telegram or fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.
This communication must contain the codes of the products that is intended to return, as well as indications on the methods for reimbursement of the expenditure sustained (money order, transfer, etc.) and any bank details.
The products subject to rethinking must be returned to and at the expense of the consumer, integrate, in their original packaging and complete with any accessories, the same address used for the registered letter.
Once the goods are received and the integrity occur will, as soon as possible, to credit the customer the cost of the returned products, retaining, where necessary, the amount of shipping costs that will still remain chartering the customer.
It is understood that for perishable products, in particular food ones, and for the products for care and hygiene, packages must be intact and sealed (ie they must not have been opened). Pena notimed reimbursement of the cost incurred.
Obviously we will not be responsible for any damage that the items subject to rethinking should be undergoing during transport (by the customer to our office). In this case we will immediately notify the customer, therefore we recommend, in the event that you want to take advantage of the right of withdrawal, to carry out insured shipping.