Rendered Protected Fuition 60: Returns, Warranty and Right of Withdrawal

Simpler, faster, closer to customer needs.

For Fuition assistance does not end with the delivery of the order. We created Rendered Protected Fuition 60 to offer a clear, assisted and free procedure up to 60 days from delivery, according to the conditions shown on this page.

Our goal is not simply receiving a return: we want to help the customer find the fastest and most correct solution, avoiding unnecessary disassembling, expectations and expectations.

Rapid index

• Withdrawal, return and warranty: differences
• Before the return we try to solve
• Right of withdrawal within 14 days
• Rendered Protected Fuition 60
• Rules for a simple restitution
• When the refund can be reduced
• Warranty and technical assistance
• Technical Fuzion Team Controls
• How to prepare the package
• Official sending procedure under warranty
• FAQ

1. Withdrawal, return and warranty: Three different safeguards

The fifth commercial policy up to 60 days is added to the right of withdrawal and does not limit it. The warranty, on the other hand, concerns the defects of conformity and follows its own rules.

2. Before the return we always try to solve

In the automotive sector a product that does not work immediately as expected is not necessarily defective. Vehicles, electronic, links and configurations can react differently.

Our technical team can help you verify:

• compatibility and links;
• polarity, feeding and installation;
• need for adapters, filters, resistors, relays or other accessories;
• crossed adjustments or tests;
• any need for a more suitable version.

When possible we can solve by sending a spare part, an accessory or a single component, avoiding the return of the entire kit.

Early solution and subsequent collection

In some cases Fuzion can authorize the advance shipment of the replacement, the correct product or an alternative solution, subsequently organizing the withdrawal of the material to be returned.

This possibility is not automatic: it is evaluated individually by a fume operator based on the product, to the problem, to the checks carried out and the availability of the solution.

3. Right of withdrawal within 14 days

The private consumer who purchases online can communicate the desire to withdraw within 14 days of delivery, without having to indicate a motivation, according to the current legislation on distance contracts.

How to request the withdrawal

1. Access your FUCtion account.
2. Open the history of orders.
3. Select the order concerned.
4. Use the dedicated button to the Right of withdrawal.
5. Select the entire order or only the items concerned.
6. Fill out the requested data and send the request.

After sending you will receive the confirmation of the load by loading through the addressed contact details. You can also contact Fuzion with a clear declaration of the will to withdraw.

The right of withdrawal is reserved for the consumer acting for purposes extraneous to their professional activity. Any exclusions provided by the law remain applicable.

4. Rendered protected FIZION 60

From 15th to the 60th day from the delivery continues the voluntary fuogation commercial protection. It is an additional possibility, designed to be simple, fast and assisted.

How to open a refund

1. Log in to your account.
2. Open the history of orders.
3. Select the order.
4. Click on the button Return.
5. Select the whole order or only one or more items.
6. Indicates the reason and useful information.
7. Wait for our staff's instructions.

When the practice respects the conditions of the program, Fuzion organizes the return for free. Do not ship autonomously before having received the instructions, unless otherwise agreed.

The program offers a thick larger protection than the procedures normally proposed by the main online sales platforms, combining the extended period also technical assistance, spare parts and personal management of the practice.

5. Rules to keep the return simple and free

To allow us to continue to offer free service up to 60 days, we ask some simple attentions.

• Open the request from order and wait for authorization.
• Return the correct product and corresponding to the practice.
• Enter all components, accessories, wiring, adapters, manuals and equipment received.
• Store and return the original packaging when available.
• Protect the product with an adequate external packaging.
• Do not apply labels directly to the commercial package.
• Do not cut, paint, modify or tamper with the product.
• Report with missing damage, uses or components.

Is it possible to open and try the product?

Yes. In the automotive sector it is normal to verify form, attack, size, content, apparent compatibility and operation within the limits of a reasonable test.

Prolonged use, assembly that leaving damage, modifications or a concrete loss of value can affect the refund, especially in commercial policy from 15th to the 60th day.

6. When the refund can be reduced

Fuzion can apply a proportionate reduction to the actual loss of value when the product is returned:

• incomplete or without essential accessories;
• damaged, cut, painted, modified or tampered;
• with wiring, damaged connectors or media;
• used beyond what is necessary for a reasonable verification;
• with a badly damaged or missing package, when this reduces its resale;
• damaged during return for inadequate packaging.

From 15 ° to the 60th day, in the event of a serious change, important damage, a substantially incomplete product or material other than the one purchased, Fuzion can exclude the gratuitousness of the return or not accepting the commercial return.

Before applying withholdings, costs or reductions, the customer is informed of the inspection of the control.

7. Garanzia legale e garanzie commerciali Fuzion

The guarantee concerns a product that has a possible lack of conformity and should not be confused with rethinking.

For the private consumer the legal guarantee provided by the legislation applies. Some Fuzion products also have more extensive business warranties, such as 5 years, warranty for life or other durations clearly indicated in the single product sheet.

When a warranty defect is confirmed, fume intervenes without consumer costs according to the applicable legislation, by repair, replacement or other intended solution.

How a guarantee request is managed

Before returning the technical team may require description of the problem, photographs, videos, guided tests, cross test or link verification. These controls serve to quickly identify the solution and not hinder the practice.

If it is necessary to return the product, FUZION communicates the correct procedure. If the defect is confirmed and covered by the applicable warranty, the practice is managed without customer costs.

What can not be covered

Damage resulting from incorrect assembly, incorrect voltage, improper use, impacts, accidents, changes, cuts, infiltrations caused by installation or unauthorized interventions are assessed individually and may not return to the warranty.

8. Every practice is managed by the Technical Fuzion team

Behind each return, replacement or warranty there is not only an automatic system. Each received package is identified, recorded, checked and, when necessary, tested by our technical team.

The checks serve to:

• to ascertain the status and completeness of the product;
• identify the origin of the problem;
• distinguish a defect from an installation or compatibility anomaly;
• avoid unnecessary substitutions when a spare part is enough;
• guarantee correct and equal criteria for everyone.

Transparency and correctness

Each product can be verified to confirm correspondence, completeness, state and identification. In the rare cases in which the material received is different from the one purchased, present components replaced, non-corresponding identifiers, tampering or other relevant anomalies, the practice is suspended and the customer is contacted for the necessary clarifications.

These controls alike the customer, the company and sustainability of the Protected Fuition 60 program.

9. How to correctly prepare the package

1. Enter all the components and accessories of the practice.
2. Protect the most delicate parts individually.
3. Enter the commercial package inside a shipping box.
4. Do not apply tape or labels directly to the original package.
5. Close the package safely.
6. Follow the instructions received from Fuzion.

A correct packaging avoids damage and reduces management times.

10. Management times

Fuzion takes charge of every practice as soon as possible. Times depend on the type of product, from the necessary tests, from the availability of the spare part and the complexity of the case.

We do not use an equal artificial term for each product: our goal is to conclude the practice within a reasonable period and without creating unnecessary inconvenience to the customer, providing updates when special checks are needed.

11. Professional purchases and VAT number

The right of withdrawal for the consumer does not automatically applies to purchases made for professional or corporate purposes. Fuzion can however authorize refunds and replacements according to the applicable commercial conditions, the status of the product and the agreements with the customer.

12. Official sending procedure under warranty

13. FAQ Returns, withdrawal and warranty

What is the difference between withdrawal and made protected Fuition 60?

The withdrawal is a right provided for by law within 14 days; The protected return fiction 60 is a voluntary commercial protection valid from 15 ° to the 60th day according to the Fuzion conditions.

Is the return really free?

Yes, when the request falls under the conditions provided and the procedure organized by FUZION is used.

Can I return only one part of the order?

Yes. From the button in the order you can select everything or only one or more items.

Can I open the package?

Yes, to check the product reasonably.

Can I mount the product?

It is possible to carry out the necessary checks, but damage, changes or prolonged use can reduce the value and affect the refund.

What happens if an accessory is missing?

The value of the missing component or loss of value can be deducted from the refund.

Do I need to keep the package?

It is strongly recommended for at least the whole return period. In the legal guarantee, the only absence of the package does not automatically determine the rejection of the practice.

If the product doesn't work on my car it's bad?

Not necessarily. It could serve an accessory, a different connection or a more suitable version. The technical team first checks the situation.

Can you only send me the necessary replacement?

Yes, when it is the fastest and most effective solution.

Can you send replacement before returning?

In some cases yes, after evaluation and authorization of a Fuzion operator.

Who checks the returned products?

Each package is managed by the Technical Fuzion Team and verified according to equal criteria for all.

When is the refund carried out?

After receiving and control of the product, within the time required by the applicable procedure and with the expected or agreed payment method.

How long does the warranty last?

It depends on the applicable legislation and the single product sheet. Some articles have extended business warranties.

The warranty covers assembly damage?

Normally no, unless the problem depends on the product or inadequate instructions. Every case is evaluated individually.

Do I need to send the product right away?

No. Contact First Fuition or Open the request from order: we could solve without having everything back.

What data should I enter in the package?

Name and surname, phone number, order number when available, brief description of the problem and list of sent accessories.

Can I use this page as an official procedure?

Yes. This page contains the updated futition instructions and can be used as a reference before each shipment.

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