CORONAVIRUS (COVID-19) ANSWERS TO YOUR QUESTIONS AND RECOMMENDATIONS
Dear Customer, more and more we keep you renewing our promise of trust and transparency.
We have therefore drawn up a page of frequent questions which we shall be adjourned promptly on the basis of any forthcoming ministerial directives.
Are the shops open?
The Ministerial Ordinance of 11/03 provides for closure and limitations for some physical shops with the possibility of opening for all online shops. So our online shop https://www.fuzion.it/en/ remains open, keeping us attentively to the preventive measures indicated by the Ministry of Health and WHO
If I purchased online, are delays in order delivery?
All deliveries will be made regularly. We will keep you updated by email on any change. "At the moment there are no problems that concern us in Italy and abroad"
Who and how is the delivery done?
Our “partner” couriers are regularly open and strive to ensure the usual service. We also suggest that all our operators have been promptly informed and invited to scrupulously comply with the preventive measures indicated by the Ministry of Health and WHO.
The technologies available to the drivers allow the acceptance of the shipments maintaining the recommended distances, we urge you to avoid, even in respect of their health, any kind of physical contact with the drivers or with the front office staff of our offices.
Can I change the delivery of an order already made?
Once the order is made, the delivery mode remains unchanged.
But you can contact us and we will manage your need in the best possible way.
If I have never made an online order, who can help me make my purchase?
No problem. Our Customer Service can support you in online purchase. Call the number 3466404367 and through the remote purchase functionality, our operator will be able to make the purchase for you.
Will Customer Service support change?
We're here! The Customer Service will remain operational regularly.
Are there any benefits when purchasing this period?
We always have special offers at this time, go to the current offers page Click here!
Coronavirus recommendations:
